Protecting your personal data is our top priority. This Privacy Policy informs you about how we collect, process, and use your personal data, why we do so, and what your rights are under the GDPR.

 

1. Data Controller (Operator)

     The operator of the e-shop and the controller of your personal data is:

               Company: Masters of Glass s.r.o.

               Registered office: C 50130/KSUL Regional Court in Ústí nad Labem,

                                                        Czech Republic

               Company ID: CZ 19061307

               Email: contact@mastersofglass.com

               Website: www.mastersofglass.com

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2. What Data We Collect and Why

     We only collect data that is necessary to process your orders and provide you with the         best possible service.

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     A.  Order Processing and Performance of a Contract

            To process and deliver your glass products, we need:

                - First and last name

                - Delivery and billing address

                - E-mail address and phone number (for updates on order and delivery status)

                - Information about the purchased goods and payments

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            Legal basis: Performance of a contract. Without this data, we cannot fulfill and ship                your order.

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     B.  Contact Forms and Inquiries

            If you contact us via the form on our website or by e-mail, we process:

                - Your name, e-mail address, and the content of your message.

            Legal basis: Legitimate interest (so we can respond to your inquiry).

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     C.  Newsletters (Marketing)

            If you subscribe to our newsletter or if you are our customer (and have not opted                      out), we process:

                 - Your e-mail address.

            Legal basis: Your consent (when subscribing) or our legitimate interest (as an e-shop              customer). You can unsubscribe at any time by clicking the link in the footer of any                  marketing e-mail.

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3. Cookies and Analytics

     We use cookies on our website to ensure it functions properly and to analyze

     our traffic.

            - Necessary Cookies: Required for the basic operation of the e-shop

               (e.g., keeping items in your shopping cart). These are always active.

            - Analytical and Marketing Cookies: These help us understand what interests you on                 our website (we use tools like Google Analytics, Meta Pixel ). We only use these                         cookies with your explicit consent, which you can grant via our cookie banner.

     You can change your cookie preferences at any time in your browser settings or by                 clicking the (Cookie Settings – if your banner supports this link).

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4. Who Has Access to Your Data (Recipients)

     Your data is safe with us. However, to successfully deliver your orders and run our

     e-shop, we share data with trusted partners to the minimum extent necessary:

           - Shipping Companies: (e.g., Packeta, DPD, DHL, PPL, FedEx)

           - Payment Gateways: (e.g., ComGate, GoPay, Stripe, PayPal)

           - E-shop Platform and Hosting: WIX.com

           - E-mailing and Analytics Tools: (e.g. Google, Meta)

           - Accounting and Tax Advisors: To fulfill our statutory legal obligations.

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5. How Long We Keep Your Data

           - Data required for order fulfillment is stored for the period required by law

             (e.g., accounting documents for up to 10 years).

           - Data from contact forms is kept for the time necessary to resolve your inquiry                           (usually no longer than 6 months maximum 1 year).

           - Data for marketing purposes is processed until you withdraw your consent, but no                  longer than 3 years.

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6. Your Rights Under GDPR

     Regarding your personal data, you have the following rights, which you can exercise at         any time:

           - Right of access: You have the right to know what data we process about you.

           - Right to rectification: If your data is inaccurate or incomplete, we will correct it.

           - Right to erasure ("right to be forgotten"): You can request the deletion of your data               (unless a legal obligation, such as invoice archiving, prevents us from doing so).

           - Right to restriction of processing and Object to processing: Specifically against                          processing based on legitimate interest or for direct marketing.

           - Right to data portability: You can request your data in a structured, electronic                            format.

           - Right to lodge a complaint: If you believe we are handling your data incorrectly, you                have the right to contact the Office for Personal Data Protection (or your local                          supervisory authority).

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7. Contact Information

     If you have any questions about this Privacy Policy or wish to exercise your rights,                   please contact us at:

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              E-mail: info@mastersofglass.com

              Phone: 

​​​                               Eva +420 728 773 780

                               Jan +420 735 581 731​

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